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Store Policies

Help zone

Store Policies
» Privacy Policy

» Payment Options

» Order Online

» Changes to Order

» Mail Order
» Return Policy

» Exchange Policy

» Product Eligibility

» Exchange Fees

» Shipping Costs

» Request an Exchange

» Exchange Package

» Store Credits
» Backorders

» Shipping Information

» Flat–Fee Shipping

» Cancellation Fees

» Order Processing

» Track You Order

» Shipping Delays
» Fraud and Theft

» Policy Changes

Privacy Policy | to the top

Sugar Stars’ policy is to respect and protect the privacy of our users. All personal information collected on this site is kept strictly confidential and not sold, reused, rented, disclosed, or loaned. Your personal information is used exclusively for the purpose of fulfilling your order and making your buying experience a success. Strict guidelines are adhered to in order to keep your personal information private.

In an effort to provide the best service to our clients, Sugar Stars Shop periodically sends out special offers and discounts via electronic notice (email). At any time you may unsubscribe to our notices by sending an unsubscribe email to unsubscribe@Sugar-Stars-Shop.com

Payment Options | to the top

We accept Paypal.

For your convenience, we also accept Cashier’s Checks and Money Orders. No personal checks please.

Online Order | to the top

We use a secure server(paypal) for your privacy and security. Online payment using the above mentioned can be made in the following way:

1. When you are ready to check out, you will be taken to a secure page and section of this site.
2. You will be asked to fill out information:
Your name (as it reads on your credit card)
Your billing address (to verify authorization)
Your phone number (during business hours in the event we need to contact you about your order)
Your email (where you can receive order confirmations and tracking info.)
Your credit card type, number, and expiration date

Changes to Order | to the top

A fee of $5.00 will automatically be charged for any changes or modifications you request to your order after the order is placed. This includes item, color, payment, shipping, or coupon redemption changes. Requests for changes to orders will be accepted up to 10AM (CST) the following business day.

Mail Order | to the top

To place a mail order simply, complete the Mail Order Form (below) with your payment enclosed. Please note accepted forms of payment; Well Concealed Cash, Cashier’s Check, or Money Order only. Payable to: Sharame Lutjens

Order Form (849)
To view our Mail Order Form for printing.

If you are unable to view our Mail Order Form, you can download Adobe Acrobat Reader:

Get Acrobat Reader

Get Acrobat Reader

Send Mail Orders with payment included to:

Sharame Lutjens

attn: Sales

509 1st Ave

Ackley, IA 50601

We will ship your item(s) after we process your payment.

Return Policy | to the top

There are no returns accepted due to manufacturers’ policies. NOTE: Unauthorized returns will incur a 50% unauthorized product return fee.

We are happy to accommodate exchanges. If you wish to exchange your item(s) please follow our exchange policy below.

Exchange Policy | to the top

We want you to be satisfied with your order. We allow one exchange per item – please read fee section below. Please be aware: Unauthorized and ineligible exchanges will incur a 50% unauthorized product return fee. To avoid this fee please follow these exchange guidelines:

Product Eligibility | to the top
Eligible product(s): must be in original and perfect factory condition (unaltered, unworn, undamaged, and with tags attached) and in original packaging.
Items not eligible for exchange: Last Call, Clearance, Discontinued, Accessories, Care Products, Special Orders and Wholesale Orders.
If product(s) have been altered, worn, damaged, or tags/packaging tampered with, products will be ineligible and deemed unauthorized.

Exchange Fees | to the top
Sugar Stars Shop now offers Hassle–free color exchanges! If you are not happy with your color selection and wish to exchange the same item for a different color the 20% exchange fee will be waived for your first exchange. A handling fee of $5.00 will apply to color exchanges.
20% exchange fees apply to all other exchange item(s).
Note: If you receive style/color help from our experts and the suggestions are not satisfactory, exchange fees and/or handling fees are not waived. Please choose carefully.
Charges required to complete exchanges are made on the credit card submitted in the original order.
Balances are issued as store credit only and can be used at any time.

Shipping Costs on Exchange | to the top
Shipping charges will apply. We ship via the method chosen on the original order, unless instructions in the exchange package specify otherwise.

How to Request an Exchange | to the top
Requests for exchange must be made within 5 business days of receipt of product(s). Exchanges must be pre–authorized by Sugar Stars Shop with an RMA (Return Merchandise Authorization) Number. Without an RMA the item(s) will incur a 50% unauthorized product fee.
To ensure your exchange goes smoothly, please do the following only after you are sure your item(s) is eligible:
1. Email exchanges@Sugar-Stars-Shop.com to request your RMA number. You will receive an email response with your RMA number and instructions on how to exchange and return the product. Please allow up to 2 business days for response.
2. If order was placed by phone or mail and there is no access to email; please call our Exchange Department between 9:00am – 5:00pm CST. Phone 641-373-3538.
3. Exchange items must be returned to Sugar Stars Shop within 10 days from receipt of the RMA number. Once Sugar Stars Shop receives your exchange package, please allow up to 10 business days for the exchange process to complete.

How to Prepare Your Exchange Package | to the top
Outside of Package:
1. The RMA number must be clearly marked on the outside of the shipping box. Packages with no visible RMA will be refused.
2. Ship item(s) in a sturdy cardboard box as damaged packages are ineligible for exchange.
3. Send package to:
Sharame Lutjens
Exchange Department
509 1st Ave
Ackley, IA 50601

Store Credits | to the top

Credits are issued as store credit only. Store credit is valid for the purchase of any product(s) on Sugar Stars Shop. We do not issue any cash, check, or credit card refunds. To redeem store credit you can either mail in your order or email to received an updated invoice. Store credits do not expire.

Backorders | to the top

If a backorder occurs on your item(s), you will be placed on a priority waitlist. We will promptly ship item(s) upon arrival. In addition we will inform and update by email with the estimated arrival date. If backordered item(s) are not received in a reasonable length of time, please contact us; 641-373-8277 or email orderstatus@Sugar-Stars-Shop.com

Shipping Information | to the top

For the cardholder’s protection, the company reserves the right to send orders to the billing address if a differing shipping address cannot be verified.

Flat–Fee Shipping | to the top
We offer 5 shipping options:
1. US Ground shipping takes 7–9 business days: $5.00
2. Canada Air shipping takes 5–14 business days: $16.00**
3. International shipping takes 8–14 business days: $16.00**
* All shipping promotions apply to US Ground shipments only.
** We are not responsible for any duties, taxes, or additional charges that may be charged by Customs for any International deliveries.

Cancellation Fees | to the top

For any shipments returned to us due to a bad address, refusal upon delivery, or cancellation after 24 hours of placing order; there will be a 20% cancellation fee charged. Shipping and handling charges are non refundable.

Order Processing | to the top

Orders are processed within 12 hours of order placement. These extensions are made by hand for each order. They take 3-7 day depending on how complex the order. Once shipped, orders arrive within the time frame selected (US Air, US Ground, Canada Air or International) on the order form.

NOTE:Incorrect billing information and/or shipping to an alternate address may cause shipping delays, as information must be verified. Prices, specifications, and availability of products are subject to change without notice. Any typographical, photographic, or specification error in products or pricing is subject to correction. We will notify you of any corrections or changes and ask for your approval before we complete your order.

Tracking Your Order | to the top

Please email: orderstatus@sugar-stars-shop.com

Shipping Delays | to the top

We are not responsible for late shipments due to holidays, natural disasters, or carrier delays. Please keep in mind holidays do not count as a business day and should be considered when calculating shipping times. If you need additional information, please email orderstatus@sugar-stars-shop.com

Fraud & Theft | to the top


Policy Changes | to the top

Sugar Stars Shop reserves the right at our discretion to make changes to these policies. Please check this page periodically for changes.

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